Technical Hotline

 
Content
  • Features
    • Operating hours Monday to Saturday, 9 am to 9 pm
    • One common number for all queries related to Automotive Aftermarket: Sales, Marketing, e-Focus, Technical Support, Diagnostic Service
    • Interactive Voice Response System with 3 language options
    • Call Monitoring system - To record and track the customer calls even during non-working hours and to ensure no customer call is unanswered
    • Ticket number raised for every customer call and shared with customer through SMS
    • Customer complaint details shared with field team through SMS to improve response time
    • Ticket status from field can be sent through SMS via virtual mobile number which enables easy tracking of tickets
    • New Hotline set-up shall also be used for telemarketing activities in progressive steps
     
  • Advantages
    • Quick and appropriate know-how saves time and money
    • Comprehensive help for service and repair
    • Complete original equipment know-how from Bosch, also applicable for mechanical system problems with experts having extensive knowledge of mechanic systems
    • Access to current knowledge in Bosch R&D, and technical specialist literature, electronic databases and all original vehicle documentation
    • The hotline experts can help better with their competence not only for Bosch systems but on other brands and manufacturers as well.
    • Time savings, fast service, problem-free repairs
    • Workload reduction; workshop manager or chief mechanic can concentrate fully on other important tasks
    • Cost savings through avoidance of unnecessary deployment of employees and equipment
    • High customer satisfaction through adherence to deadlines and low-cost vehicle diagnosis and repair
    • Employee satisfaction because fast, skilled help leads to success and additional motivation
    • Information available on Bosch's complete line of high quality wheel service equipment, state-of-the-art diagnostic and test equipment, as well as the necessary software. These professionals and precise under-car and under-the-hood products are designed to help keep your repair shop operating at peak efficiency, and to maximise your profitability.